Privacy Policy

At Lelé Aesthetics, we are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic or use our services.

Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

• Name, email address, phone number, and mailing address
• Payment and billing information
• Appointment preferences and booking history

Treatment Information (Only If Provided)

We may record limited treatment-related information you choose to share (such as skin concerns, product sensitivities, and preferences) to personalise your service. We only collect this information when it is necessary for your appointment and with your consent.

Photos

We do not take or store client photos unless you specifically request it and provide consent.

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device information and IP address
• Browser type and operating system
• Pages viewed and time spent on our site
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, personalize, and improve our aesthetic treatments and services
• Schedule and manage appointments and consultations
• Process payments and maintain transaction records
• Send appointment reminders, treatment updates, and aftercare instructions
• Communicate about new treatments, products, and special offers (with your consent)
• Maintain booking and service history to support scheduling and customer care
• Comply with legal obligations and protect our legal rights
• Improve our website functionality and user experience

Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our business (e.g., payment processors, appointment scheduling platforms, email services)
• International Providers: Some of our service providers may store or process personal information outside Australia (for example, in the United States)
• Payment Processing: Payments are processed securely by third-party payment providers. We do not store full credit card details
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or transfer of our business assets
• With Your Consent: When you explicitly authorize us to share your information

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure encryption for sensitive data transmission
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Staff training on privacy and data protection
• Secure storage of physical and electronic records

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Restriction: Request that we limit how we use your information
• Portability: Request a copy of your information in a portable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Withdraw Consent: Withdraw your consent to data processing where we rely on consent

To exercise these rights, please contact us at hello.leleaesthetics@gmail.com

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookies through your browser settings, though disabling cookies may limit some website functionality.

Data Retention

We retain personal information only for as long as needed for bookings, customer support, and legal or tax obligations in accordance with applicable Australian laws and professional standards.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Complaints

If you have a complaint about how we handle your personal information, please contact us first. If your complaint remains unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.